# Troubleshooting

Source: https://refyneit.com/docs/troubleshooting

Resolve the most common shortcut, permission, voice, and paste-back issues.

## Shortcut does not respond

1. **Check Input Monitoring**: Open System Settings > Privacy & Security > Input Monitoring and confirm Refyne is enabled.

2. **Check the binding**: Open Refyne Settings > Shortcuts and confirm the action is enabled.

3. **Restart Refyne**: Quit the app fully and reopen it after changing a macOS permission.

## Text does not paste back

Confirm Accessibility access is enabled, then try a standard text field. Some protected fields and custom app surfaces do not allow other apps to read or replace their contents.

## Voice does not start

Check Microphone permission and confirm the Voice shortcut is enabled. If Cloud mode reports an account or allowance problem, switch to Local or resolve the message shown in Refyne.

## Still need help?

Email support@refyneit.com with your macOS version, the app where the issue occurred, and the exact message Refyne showed. Do not include private prompts, credentials, or proprietary source code.